Refund policy

Return & Refund Policy

Last updated: October 22, 2026

Our Promise to You

At Arvelle Beauty, we believe beauty should feel effortless, and so should your shopping experience. Your trust means a lot to us, and we want every order to arrive safely and meet your expectations.

If something isn't quite right with your order, we're here to help. Our team will review your concerns with care and work toward a fair solution.

To keep our process clear and smooth for everyone, we've outlined our return and refund guidelines below. Thank you for choosing Arvelle Beauty and being part of our journey.

1. Return Policy

We encourage you to review product descriptions, ingredients, images, and other product details carefully before placing an order.

To keep our fulfillment process efficient, Arvelle Beauty generally does not accept returns for change of mind, personal preference, or incorrect product selection, except where a return or cancellation right applies under the laws of your country.

For eligible orders where change-of-mind returns are legally permitted but not legally required, we may decline voluntary returns.

If you're unsure about a product before purchasing, please contact us. We're happy to help you make an informed decision.

2. Damaged, Defective, or Incorrect Items

We take care when processing orders and want your products to arrive in excellent condition.

If your order arrives damaged, defective, or different from what you purchased, please contact us at Arvellebeautystore@gmail.com, preferably within 48 hours of delivery.

To help us review your concern, please include:

Your order number.
A brief description of the issue.
Clear photos or a video showing the product and its packaging, where applicable.

We'll review the information provided and determine the appropriate next steps.

Depending on the circumstances and applicable law, the resolution may include a replacement, refund, repair where relevant, or another appropriate remedy.

Please contact us before returning or disposing of the item. We'll explain what to do next.

Our 48-hour reporting request helps us investigate shipping and product issues promptly. It does not remove any rights you may have under applicable law.

3. Refund Eligibility

Refund requests are assessed individually based on the circumstances of the order.

We generally do not provide voluntary refunds for change of mind, personal preference, or incorrect product selection where permitted by law.

However, if an order is eligible for a refund or another remedy because it is damaged, defective, incorrectly supplied, undelivered, or otherwise covered by applicable consumer protection laws, we'll review the issue and provide the appropriate resolution.

We may request reasonable supporting information to help us assess a claim. Refunds are not automatically approved simply because a request is submitted.

Nothing in this policy limits mandatory consumer rights or remedies.

4. Refund Processing

Once a refund is approved, it will generally be issued to the original payment method.

Please allow 5–10 business days after processing for the refund to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.

If your refund hasn't appeared after this period, please contact us, and we'll be happy to assist.

Where applicable law requires a refund to be issued within a specific period, that deadline will apply.

5. Return Shipping Costs

Please contact us before sending any product back. We'll provide return instructions if a return is necessary.

For voluntary returns where permitted, including eligible change-of-mind returns, customers are generally responsible for return shipping costs unless we state otherwise or applicable law requires us to cover them.

If an item arrives damaged, defective, or incorrect, contact us before arranging a return. We'll explain the available options and any applicable shipping arrangements in accordance with consumer protection requirements.

Please do not send products directly to CJ Dropshipping or any supplier warehouse. Our fulfillment partners do not serve as our customers' direct return address. We'll provide instructions if a return is authorized.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We work to process orders promptly, so cancellation may not be possible once fulfillment has begun or the parcel has been dispatched.

If your order has already shipped, we'll explain the options available under this policy and applicable law.

Any statutory cancellation rights that apply to your purchase will be respected.

7. Shipping Delays and Missing Orders

We work with third-party fulfillment and shipping partners to deliver your orders as smoothly as possible. As many of our shipments travel internationally, delays may occasionally occur because of customs inspections, weather, carrier disruptions, or other circumstances beyond our control.

Delivery estimates are provided in our Shipping Policy. Unless expressly guaranteed, these estimates are not guaranteed delivery dates.

A temporary tracking delay does not automatically mean a parcel is lost or qualify an order for an immediate refund.

If your order has not arrived within the stated delivery timeframe, please contact us so we can investigate with our shipping and fulfillment partners.

If a parcel is confirmed lost, or delivery fails within circumstances that entitle you to a remedy, we'll provide an appropriate resolution in accordance with applicable law.

8. Beauty and Personal Care Products

For hygiene and safety reasons, we generally do not accept voluntary change-of-mind returns for opened or used skincare and beauty products where permitted by law.

Certain sealed products may also be excluded from change-of-mind returns where a specific legal exception applies, such as applicable hygiene-related exceptions.

These restrictions do not remove your rights regarding products that are defective, unsafe, damaged, incorrectly supplied, or otherwise covered by applicable law.

We recommend reviewing ingredient lists and product information before purchasing, particularly if you have known sensitivities.

9. Incorrect Shipping Information and Undeliverable Orders

Please double-check your shipping address and contact information before completing checkout.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, or because delivery instructions were insufficient, please contact us so we can review the available options.

Additional shipping charges for reshipment may apply where permitted by law and disclosed as appropriate.

If a parcel is returned to the sender or cannot be delivered, any refund or reshipment will be assessed based on the circumstances, the fulfillment status, and applicable consumer protection requirements.